Head of Operations
London | Up to £110,000 + Package
A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.
Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management. The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.
This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.
Key Responsibilities
- Lead and develop a multi-disciplinary banking operations team.
- Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
- Ensure robust operational controls, governance and risk management frameworks are maintained.
- Own operational resilience, business continuity and third-party supplier oversight.
- Manage key outsourced relationships and service providers.
- Drive process improvement, efficiency and operational transformation initiatives.
- Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
Experience Required
- Significant experience within UK retail banking operations.
- Strong exposure to mortgages and payments operations.
- Detailed knowledge of Bacs, CHAPS and Faster Payments.
- Experience leading operational control, governance and resilience frameworks.
- Proven track record of managing and developing operational teams.
- Experience delivering operational change, transformation or process improvement programmes.
- Experience within a small bank, challenger bank or building society environment is highly desirable.
Candidate Profile
- Hands-on operational leader who is comfortable being close to the detail.
- Strong people manager with a track record of building high-performing teams.
- Able to balance operational delivery, regulatory expectations and strategic change.
- Credible communicator with the ability to influence senior stakeholders.
Package
- Up to £110,000 base salary
- Competitive benefits package
- London-based role
To apply, please send your CV to joflynn@nscg.com along with your availability for a confidential discussion.
| Remuneration: | Negotiable |
| Location: | London |
| Reference: | JN -072026-32158_1784031444 |
| Type: | Permanent |
| Industry: | Banking |
| Sector: | Financial Services |
| Skills: | Operations, Bank |
| Date added: | 14 Jul 2026 |
| Closing date: | 11 Aug 2026 |