Our client is an internationally renowned financial services business specialising in retail trading, investment products and technology.
Following a period of rapid expansion, they are looking for an exceptional Head of Client Service Excellence to join their brilliant team in London.
Responsibilities will include:
- Quickly evaluate current operations against top-tier benchmarks to uncover both short-term improvement areas and long-term transformation opportunities
- Lead the shift from traditional reactive support to a forward-looking, predictive, and personalised customer service approach
- Implement performance indicators that encourage digital-first practices while ensuring compliance, efficiency, and high service standards
You will have:
- Extensive experience driving customer service strategy and operations, delivering consistently high-impact results
- Skilled in architecting and rolling out large-scale digital-first customer service models
- Demonstrated capability to elevate service standards quickly using systematic and methodical strategies
For more information please get in touch with a copy of your CV.
| Remuneration: | £125000 - £160000 per annum |
| Location: | London |
| Reference: | 444_1752230490 |
| Type: | Permanent |
| Industry: | Financial Services |
| Sector: | Financial Services |
| Skills: | client service, customer relations, fintech, nps, csat, customer success |
| Date added: | 11 Jul 2025 |
| Closing date: | 25 Jul 2025 |