Business / Data Analyst – Customer Success
Location: Hybrid (3 days in office)
Contract Type: Permanent or Interim
About the Role
We are partnering with a leading global financial technology organisation to appoint a Business / Data Analyst within its Trading Services function. This is a strategic role focused on optimising customer support operations and enhancing client experience through data-driven insights.
You will act as a trusted advisor to senior leadership, designing reporting frameworks, uncovering actionable insights, and leading a small team of analysts to deliver measurable impact.
Key Responsibilities
- Develop and manage performance reporting frameworks across all customer contact channels.
- Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
- Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
- Drive predictive and proactive analytics to anticipate demand and improve processes.
- Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.
What We’re Looking For
- 3+ years’ experience in data analytics, reporting, or related fields.
- Strong skills in Excel/Google Sheets and familiarity with SQL.
- Experience with BI tools (Power BI, Tableau, Looker).
- Solid understanding of customer support metrics and operational performance drivers.
- Ability to communicate insights effectively to senior leadership.
Why Join?
This is an opportunity to influence strategy and shape customer experience within a dynamic, global organisation. You’ll enjoy a collaborative culture, hybrid working model, and access to tailored development programs.
We are considering both interim and permanent candidates.
Interested? Please send your CV to joflynn@nscg.com for a confidential discussion.
| Remuneration: | Negotiable |
| Location: | London |
| Reference: | JN -122025-31903_1765200963 |
| Type: | Contract |
| Industry: | Financial Services |
| Sector: | Financial Services |
| Skills: | Excel/Google Sheet/SQL |
| Date added: | 8 Dec 2025 |
| Closing date: | 5 Jan 2026 |