NSCG

Rapid Deployment, Interest Rate Derivatives Remediation

When approached by our longstanding client to execute the rapid deployment of a team of File Builders we stepped up to the challenge.

Throughout the programme we achieved less than 6% attrition due to a strong assessment of consultants to the programme via our proprietary assessment tools and ensured a good cultural fit in each case.​

​Within the process we provided a dedicated programme team and were able to provide high levels of service and monthly reporting against key deliverables.

Read more below.

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1
The Challenge

Our Big 4 client, Deloitte, with whom we have a longstanding relationship and a strong history of enhancing delivery on their consulting programmes, required a quality driven partner to execute the rapid deployment of a team of File Builders to create cases for review.​

We were engaged by the client to manage this large-scale review​ programme relating to interest rate derivatives.

2
The Approach

A pilot was undertaken to provide reassurance that our solution would scale. Following the success of the pilot, we increased their team head count to 130 consultants over a two month period.

Consultant pooling​

We helped the client identify the key attributes that consultants would need and created a specific assessment process based on that criteria. We also applied a stringent vetting process as required by the client.​

We produced real time pricing data from the market and built bespoke rate cards for the programme.​

A consultant pool was proactively built and pre-assessed to enable rapid onboarding to the client programme.  ​

  • We managed all communications to successful consultants, ensuring they were fully prepared for the contract​
  • We created a starter pack for onboarding​
  • We delivered a full consultant care programme​
  • Information was fed back to the client to flag any factors which had the potential to impact the success of the programme​
  • We managed all consultant contracts, onboarding and payments
3
The Result

Compliance Checks​

We worked with the client to develop a vetting process to guarantee compliance which met both their strict requirements and those of their clients’. ​

Checks included:​

  • CRB check​
  • Credit​
  • CIFAS​
  • Media​
  • Identity/right to work​
  • Referencing​

We ensured accuracy and speed by managing each of these checks in-house, ensuring all consultants met the required regulatory and client standards.

At a glance​

88% consultant to assessment deployment​

130 consultant deployment​

99% successful consultant compliance ​

96% retention rate (against a programme average of 74%)