Leadership development at Royal Holloway University of London

The challenge

A critical element identified for the future success of Royal Holloway, was effective leadership and management amongst their senior team. In addition, the education sector is anticipating significant challenges over the coming years and Royal Holloway wanted to ensure it had a population of future enabled leaders, to support their teams through challenging times. These were centred around developing core leadership skills and abilities aligned to both Royal Holloways’ strategic priorities and increasing the quality of their development offering.

The solution

NSCG worked in partnership with Royal Holloway to develop a 5-module leadership programme, designed around Royal Holloway’s behaviour framework. Demonstrating their commitment to developing people and working with a credible partner to achieve this. A key design element was to ensure participants could individually connect to their personal style and build an authentic approach to leadership within each of their respective departments. The programme put emphasis on practical skill development utilising a number of experiential exercises, role plays and games.

This was achieved by facilitating joint workshops with cohorts comprised of both academic faculty and professional service staff. Adopting this innovative approach to the format of cohorts, supported leaders to build relationships beyond their current team/faculty as well as enhancing awareness of each other’s roles. This contributed to the increased levels of confidence participants experienced as a result of the programme.

One final aspect of the solution design was to ensure leaders could practise their skills and experiment within a safe and inclusive learning environment, therefore empowering leaders to deliver impact immediately, as well as maximising the investment made by Royal Holloway.

The result

The programme has made significant impact across learning, behaviour and broader organisational KPI’s, some of the standout feedback markers include:

  • 100% satisfaction of facilitation in 4 out of 5 modules
  • An increase in participant confidence across all modules.
    • A 73% increase in confidence on “Ensuring Delivery”
    • A 53% increase in confidence in ability to “Create a Shared vision”


“New Street Consulting Group’s work in leading this programme for us has been excellent in developing the awareness, confidence and skills of our leaders, particularly in times of change.  The standard of facilitation has always been very high and appreciated by our delegates.  New Street are a pleasure to work with – always keen to understand our needs, as well as flexible and helpful in how the programme is delivered.”

Head of Organisational Development at Royal Holloway

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